Box Office Policies
Ticket Refunds The Wharton Salon has a no refund policy for ticket purchases.
Ticket Exchanges We will do everything we can to accommodate a change in your plans. With limited seating, please be advised that Wharton Salon productions do sell-out quickly. Please contact us on 413-822-2640 48 hours in advance or before to request a ticket exchange.
Ticket Delivery: If you choose to have a physical ticket shipped to you additional charges will apply. Delivery charges for physical tickets vary by delivery location and are outlined here.
Online and Telephone Order Security
The ticket fee is $37.22 for all orders. All ticket purchases are processed through our ticketing service, Brownpapertickets.com. Brown Paper Tickets (BPT) uses the industry standard 256-bit Secure Sockets Layer (SSL) encryption for all transactions. You should also see a lock symbol somewhere on the edge of your browser window for any secure pages you view. Clicking that icon will pull up the security certificate. BPT currently uses a third-party company called Thawte Communications to verify that all transactions are secure. You can visit their website at http://www.thawte.com for more information.
General Admission and Late Seating
All seats are general admission. Doors will open approximately one half hour before the stated performance time. Please plan to arrive early to select the seat you prefer. In the interest and comfort of all patrons, latecomers and early departures will be assisted by the House Manager at a suitable break in the performance. While every effort will be extended, we cannot guarantee latecomers will be seated immediately, or in assigned seats.
Please be advised that the content of Wharton Salon productions is not appropriate for most children under the age of 15. As a courtesy to our guests, children under the age of 6 will not be permitted into the theatre. Please be aware that all patrons, regardless of age, must have a ticket.
Wheelchair Accessibility: The Drawing Room and historic Stables at The Mount are wheelchair accessible and specific areas of the theatre will accommodate wheelchair seating. Please notify us if you require wheelchair seating when booking (48-hour advance notice greatly appreciated).
Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform the Box Office if any accommodations are required.